DR. SCI. MATH. ETH THOMAS FEHLMANN
Thomas M. Fehlmann studied Mathematics and Computer Science at the Federal Institute of Technology in Zurich where he wrote his PhD on Combinatorial Logic. He started in Software Development, moved to IT Quality Management and became a Six Sigma Black Belt in 1991. Since 2004, he is QFD Architect of the German QFD Institute. He is chairman of the expert group for Software and Services Metrics Association (SwiSMA) within SwissICT, Swiss delegate to the International Software Benchmark Standards Group (ISBSG) and counsels software houses, ICT organization in Six Sigma for Software, product improvement, Voice of the Customer, Net Promoter® Score and information security.
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